I’ve tried the troubleshooting steps and still am having issues. What do I do?

Please submit a support request to MediaHint support by clicking the “Support” link at the bottom of https://mediahint.com. If you do not see a support link, make sure you are logged in to your account.

When submitting a ticket, please try to include as much of the following information as you can:

• A screenshot of the following page: https://mediahint.com/debug
• Which version of the MediaHint installation are you using are you having trouble with – ie: Chrome or Firefox browser extension, Windows application or DNS configuration
• What device are you using MediaHint on – ie: laptop/desktop, iPad, Android, tablet, phone, smart TV, Apple TV, gaming system, router, etc.
• Your Operating System (if computer): Windows, Mac or Linux
• A Screenshot of the problem if applicable.
• A brief description of the problem, and steps to recreate
• Which website(s) are you having problems with